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Scasco Oil Company

So I said in my last post that my next post would be about the lack of customer service from our oil company, but since then, we have come to a satisfactory agreement for the approaching heating season. With that in place, I will not go into all the nasty details I was originally planning to, except to remind people that a signature on a contract means it's legally binding - I didn't sign so I was in the right - and that a verbal agreement should be followed up by a confirmation of that agreement and not a request to sign to make it valid - the two are contradictory. Also, no matter how professional you might be in your life, do not expect the same from everyone else; it's simply not as clear to everyone else how they should behave when they are in business.

Thanks to Paul S., Scasco's sales manager, for understanding the importance of keeping customers and how to speak with them and to them, which is, respectfully.